ICS Industry Talks: Joel Bongco, eWorld Enterprise Solutions

Virtual Agents and Generative AI Technology for Hawaii State and Local Government Departments

Location: POST 319 and Zoom (https://hawaii.zoom.us/j/98620409816).

Joel is Vice President and Chief Security and Experience Officer at eWorld Enterprise Solutions. At eWorld, Joel guides state, local, and commercial organizations through technological change. For more than a decade now, he has led some of Hawaii’s largest IT projects. Past projects include implementing a student information system, Infinite Campus, for the Hawaii Department of Education and managing the department’s Race to the Top initiatives. More recent projects include implementing Hawaii’s Safe Travels call center and the Department of Labor call center.
Before eWorld, Joel was a Managing Director at International Network Services Pacific Rim. He spearheaded the company’s Asia-Pacific operations. His reach was as far, spanning mainland China to New Zealand, as it was wide, serving clients such as Singapore Airlines, China Airlines, and Standard Chartered Bank. Before that, Joel managed the company’s offices in Northern and Southern California. Stateside, his clients included Cisco Systems, Intuit, and Sempra Energy. Over the last thirty years in the IT industry, Joel has learned that all great technological transformations come down to three simple things: people, processes, and technology. That is true for Silicon Valley and Mānoa Valley all the same.